Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Bizgenix AI voice automation platform, APIs, dashboard, or associated telephony services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Platform Services & License

Bizgenix grants your organization a non-exclusive, revocable, non-transferable license to configure, deploy, and manage autonomous voice AI assistants, orchestrate multi-agent squads, and integrate live CRM/database tools according to your subscription tier.

3. Telephony & Acceptable Use Policy

You agree to comply with all global telecommunication standards, including TCPA (Telephone Consumer Protection Act), STIR/SHAKEN caller ID verification, and local do-not-call registries:

• You may not utilize the platform for unsolicited robocalls, fraud, harassment, spoofing, or deceptive caller representations.
• Outbound calling campaigns require verifiable opt-in consent from call recipients where mandated by regional law.
• Bizgenix reserves the right to immediately suspend accounts found in violation of carrier compliance regulations.

4. Service Availability & SLA

Bizgenix strives to maintain 99.9% telephony uptime across our distributed cloud voice infrastructure. Planned maintenance windows and carrier upstream outages will be announced in advance through our platform status dashboard.

5. Intellectual Property & Customer Ownership

You retain 100% full ownership over your proprietary prompts, assistant configuration logic, customer databases, and conversational audio. Bizgenix retains ownership of platform algorithms, proprietary voice orchestration pipelines, and dashboard software.